When true, this will change the customer's status to "Active". This is useful if you are using custom timeline
entries for contact form submissions or other events which require some attention.
When true, this will send a notification for the customer when the custom timeline entry is created. It will only
send the notification if the user has enabled the matching notification setting.
When true, this will change the customer's status to "Active". This is useful if you are using custom timeline entries for contact form submissions or other events which require some attention.
Defaults to false.